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| Support Agreements |
Like every other technology investment you have made, you need to know how to
best manage one of your most critical assets—your network. How can you maximize
the return on your investment and minimize your network operating costs?
Computer Associates recognizes that ensuring business continuity, through the
proper maintenance and support of installed network systems, is essential. Every network installed by Computer Associates
contributes to the efficient operation of our clients' business.
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In the constantly evolving world of computers and technology the options are
endless. As a solutions provider, our job is to continually evaluate all options
and provide our clients with service and support that are both
practical and reliable. Computer Associates offers a wide range of
post-installation support programs for our local and remote clients to meet
every network requirement.
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Help Desk
Computer Associates Help Desk, staffed by a team of certified network
professionals, is available for 24/7 telephone support on a monthly
subscription basis. Help Desk personnel are fully trained to deal with network
questions, troubleshooting assistance, training and any other network related
issue. Our experts will answer and track support calls to make sure your
network clients stay productive.
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Network Monitoring
Computer Associates recognizes that the first step in preventing network
problems from disrupting business is to detect them before they happen. A
network-monitoring contract from Computer Associates Network Services will
provide monitoring of the most critical part of the network. Monitoring
contracts range from weekly system checks to online 24x7 network monitoring.
Server problems can be a major issue for companies of any size. Downtime
results in loss of business and employee productivity. Recovery from system
failures can be time consuming and expensive. Although it is impossible to
prevent every problem from occurring, taking a proactive approach to server
monitoring is the best way to prevent the problems from affecting your
business. Some of the items analyzed include:
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Application Event Logs
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Security Event Logs
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System Event Logs
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Back-up Logs
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Anti-virus Logs
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Disk Utilization
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Licensing issues
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Terminal Services and Citrix Sessions
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Memory and processor performance
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Remote Network Management.
Apart from inspection and installation, most Computer Associates network
services are provided without the need to visit your facilities. We can access,
monitor and support our clients' networks remotely (via the Internet or direct
modem dial) to address most maintenance, upgrade and training requirements
instantly.
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Prepaid Services
For companies without a full time network administrator, or for companies
looking for assistance with an individual project, the Prepaid Services
agreement is ideal. Onsite network administration, troubleshooting, repair,
software installation and many others are all available at a discounted rate
under a Prepaid Services Agreement.
Prepaid Service agreements are available from Computer Associates Network
Services for the support of Windows NT and 2000 networks and may be contracted
for a term of 6 months or on a yearly basis.
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Internet Security Monitoring
Internet security monitoring provides for scheduled verification of the
security of Internet connections and the installation of security updates to
servers, routers and firewalls.
Monitoring is carried out remotely on a scheduled basis with written reports
issued to clients including recommended actions
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