Network Support Plans and Break-Fix Services
For small and mid-size businesses without a full-time network administrator or for companies looking for assistance with an individual project, a CAI computer and network support plan is an ideal solution. You get on-site network administration of your Windows network, troubleshooting, repair, application software installation and many other services at a discounted rate under any of the various pre-paid plans.
The computer and network support plans provide a single-source contact and a fixed monthly fee for reliable expert PC and network support. More than just computer support, our staff of certified IT team becomes an extension of your IT department. Our network professionals and trained Help Desk utilize the very latest technology to provide proactive support by identifying network and PC issues before they result in problems.
Our Help Desk is staffed by a team of network professionals and is available telephone support on a monthly subscription basis. Help Desk personnel are fully trained to deal with network questions, troubleshooting assistance, training and any other network related issue. Our experts will answer and track support calls to make sure your network clients stay productive.
You can choose the computer and network support plan, or just the individual services that you need:
- Pre-defined Number of Hours of Network and IT Support
- 24/7 Monitoring & Maintenance
- Help Desk
- Remote and On-Site Support
- 4-Hour Server Response
- 24-Hour PC/Device Response
- Backup Maintenance
- Virus Support
- Microsoft Windows Patch Management
- Monthly Reporting
- General IT Consulting
CAI offers a host of other IT-related support services, including:
- Desktop Backup Services
- Full Network Design, Installation, Upgrades
- Web Hosting
- e-Mail Hosting with Enhanced Content Filtering
- Handheld Barcode Readers and Data Collection Devices