Needs Assessment
Computer Associates is a firm believer in a full and comprehensive analysis of each company's overall needs before any recommendations are made. Our staff of senior analysts and industry specific consultants will visit each company to fully understand their business issues and primary requirements. Upon the conclusion of a comprehensive needs assessment in the areas of software and hardware, Computer Associates will recommend a solution that is consistent with the needs and direction of your company and industry. Where necessary, software customizations will be recommended to suit the individual needs of each client as well as data conversions from existing systems to the new Computer Associates software format.

Training
Computer Associates employs data processing professionals whose sole function is to train clients in the everyday use of our software. Trainers have an intimate understanding of all aspects of the software applications, possess considerable experience in dealing with end users and do have industry specific training expertise. Training sessions are offered at each client's site or at Computer Associates' in-house training facility.

Installation & Implementation
Computer Associates conducts the installation and implementation phase of each client's new software and/or hardware network with the goal of minimizing the impact on daily operations. During the installation/implementation process, Computer Associates will have hardware engineers and software staff specialists present to insure the proper functioning of all aspects of the computer system. Trainers and analysts will remain on site after the final conversion and live start up to insure a smooth and efficient transition to the new system

Hardware Survey and Integration
Computer Associates certified hardware specialists and Microsoft certified engineers will conduct a site survey at each company to determine the optimal computer hardware configuration. Where existing hardware is acceptable for use with the new proposed software solution, it will be utilized. In instances where new hardware is required, Computer Associates will custom design a hardware network to suit the individual and unique needs of each client.

On-Going Support
Computer Associates employs a dedicated team of customer support specialists whose sole function is to assist end users with software or hardware questions. Utilizing specially designed service tracking software, Computer Associates is able to guarantee an appropriate response time for all service related calls. For those clients where extended service beyond weekday hours are required, Computer Associates offers extended service hours.