At Andersen’s 2014 Window and Door Dealer Conference, Southern Lumber was awarded the company’s National Dealer of the Year for overall installation scheduling and customer service. The award also recognizes independent dealers with the highest year-over-year sales. Southern was the winner of several of the 15 awards presented.
Single Point of Entry from Andersen’s Online Quoting Tool
“We sell a lot of Andersen Eagle® and Silver Line® product lines,” said Thad Shuler, Operations Manager for Southern Lumber. “When a customer comes in, our counter team enters the specifications directly into Andersen’s online quote software and then imports the data directly into Ponderosa. We can quickly convert the quote to a sales order which eliminates a lot of confusion and makes sure that when the product arrives everything matches up. This single point of entry really speeds things up,” Shuler added. The ability to import accessories, i.e. screens, separately is key as well. With Ponderosa it is much easier to track multiple Andersen shipments and backorders.
“Prior to signing on with Ponderosa we were making do with an application that was not nearly as robust as it needed to be,” Shuler said. “We looked around, spoke with a lot of people within our trade group, the Building Materials Suppliers Association and, after boiling our decision down to two finalists, we selected Ponderosa. They came in and made sure they understood every nuance of our business from the showroom to the millwork shop. I think because of this initial thoroughness, we’ve enjoyed being able to work with them on targeted modifications that have helped us improve our service levels.”
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