Your One-stop Source for IT Support
Managed IT Services You Can Trust.
Downtime in a business isn’t fun for anyone. Not for your employees, not for your customers, and most definitely not for your over-taxed and stressed out IT department. Every moment you’re offline can potentially cost thousands of dollars through lost productivity, lost data and increased IT maintenance costs.
These events also create significant problems when budgeting for these ‘unknown and unpredictable’ expenses. What’s more, in the face of constantly evolving threats, you have enough to worry about without having to stay abreast of every advance in a rapidly evolving IT landscape.
CAI’s Managed IT Service is the answer. For a flat, easy-to-budget monthly fee, our expert Network Operating Center (NOC) team monitors your servers, desktops and other network-connected devices 24/7 to spot and remediate problems before they impact your business. In most cases you won’t even know there was ever an issue.
Server Monitoring & Management
Get 24/7 monitoring and management of all components of your Microsoft® Windows™ operating environment. You are immediately notified of any server that’s not performing within pre-set threshold levels. We prioritize alerts, analyze the issue and take immediate steps to resolve it.
Network Endpoint Protection
Protect your network-connected ‘end points’ (desktops, laptops and tablets) against viruses and spyware. Automatic operating system patch management along with an anti-spam filter and website blocker ensure that minor problems don’t become big―and expensive.
24/7 Help Desk
Our 24/7 IT Help Desk is staffed by knowledgeable, Microsoft-certified technicians who are familiar with your specific IT infrastructure. They can assist in resolving day-to-day computer issues (i.e., e-mail won’t work, an employee can’t print, etc.) to keep your team productive.
Inbound Email Filtering [OPTIONAL]
Protect your inboxes against 99 percent of spam, viruses and other malware. Easily preview and delete suspect messages before they are opened. Filtered emails are stored in an external quarantine accessible by your IT department or staff. The service is automatically updated for the latest threats.
On-site & Cloud Data Backup [OPTIONAL]
Secure your data with on-site and cloud-based server and PC backups. Back up specific files or the entire hard drive with incremental, dated restoration points for easy retrieval. If a server malfunctions, the service can assume the role of the server, providing a complete fail-safe for your business.
Network Status Review Meetings
Feedback is essential to our business. Throughout the year, your CAI Relationship Manager will review outstanding issues and discuss potential new business challenges. This helps us know where we’re effective and where we can improve, and gives you the peace of mind that we’re focused on your needs.