Smithfield, Rhode Island (June 17, 2020) – CAI Software, LLC, (“CAI” or “CAI Software”) a leader in the delivery of mission-critical enterprise resource planning (ERP) and manufacturing execution systems (MES) and services, today announced that Douglas Lumber, one of the largest independent contractor lumber yards in New England, is offering its customers ‘touchless delivery’ utilizing CAI Software’s DataView document management platform.
Douglas Lumber’s new touchless delivery option enables their drivers to simply snap a picture of the delivered product on their smartphone or tablet PC for immediate proof of delivery. This speeds order processing, minimizes delivery disputes, and importantly during these times, eliminates the customer’s physical interaction with the driver and their mobile device. The image is automatically indexed and archived in DataView for fast access at any time in the future.
Steve Carlino Jr., IT Coordinator and Assistant General Manager for Douglas Lumber said, “We’ve been fortunate, as an essential business, to continue operating and supporting our customers. However, as the COVID-19 pandemic began to take hold, beyond practicing safe, in-store local and federal guidelines, we also wanted to make some fundamental changes to how we delivered product. We’d been using DataView’s e-signature capability for immediate proof of delivery, so the idea of providing convenient touchless delivery was a logical next step.”
“Touchless delivery allows us to keep a strong relationship with our customers during this unprecedented time,” Carlino said. “We are able to provide the same great service that we have given our customers for over 40 years, just in a different way. Touchless delivery creates an efficient process allowing our drivers to snap a picture and move on to the next delivery.”
Frank Motta, Vice President for CAI Software said, “We’re proud to be able to help customers like Douglas Lumber expedite the entire delivery process, especially in these trying times. If the customer prefers touchless delivery, or if no one is available to sign for the delivery, the driver can simply take a photo of the order, add job site notes which are automatically attached to the customer’s order, and email to the customer. The image is captured in DataView and automatically placed in the appropriate customer folder within the system. It couldn’t be easier.”
A long-time user of CAI Software’s Ponderosa ERP software, Douglas Lumber uses the system’s integrated DataView software to automate the entire document management process. Images of system-generated transactions are instantly stored with related documents for fast access at any time, from anywhere, on an enterprise-wide basis. DataView’s e-signature capability allows customers to sign the delivery receipt on the driver’s iOS or Android-based tablet or phone.
“The simple convenience of acquiring proof of delivery with simply an image of the delivered goods is an enormous benefit for everyone,” Motta added. “Our customers’ customers appreciate the safety and convenience of accepting shipments with a friendly wave and a ‘thanks’.”
“CAI Software provides us with the latest technology and helps us deliver exceptional service to our customers,” Carlino added. “Keeping up with technological changes is important for us to grow and to best serve homeowners and builders. CAI Software gives us a means to do just that.”
About Douglas Lumber
Douglas Lumber, Kitchens & Home Center is a family owned and operated local business that has been providing quality building materials and service to contractors, remodelers, and homeowners throughout Rhode Island, Massachusetts and Connecticut for over 40 years. Douglas Lumber competes with national chain stores on the strength of quality products, top-notch service and through the company’s membership in a multi-billion dollar buying group. This buying group allows the company to buy products as well – or better than its competitors. A 100,000 square foot facility located on a 15-acre lot in Smithfield, Rhode Island, a state of the art kitchen design center, a newly renovated flooring department and a large fleet of delivery trucks makes Douglas Lumber one of the largest independent lumber yards in the Northeast. For more information, please visit www.douglaslumber.com.
The DataView document management platform makes it easy to quickly store, search and access any type of electronic document. DataView enables companies of all sizes in multiple industries to decrease the labor cost associated with document management by automating the entire process. Any digital document associated with any transaction is automatically created by the DataView system—or can be easily scanned in. With DataView, customer documents are literally at your fingertips.
About CAI Software, LLC
CAI Software, LLC is a leader in the delivery of mission-critical, production-oriented enterprise resource planning (ERP) and manufacturing execution systems (MES) and services to leading companies in select vertical markets, including building materials, food processing, precious metals and discrete manufacturing.
CAI Software’s ERP solutions automate key production, distribution and financial processes, help meet fluctuating customer requirements, increase productivity and maximize bottom-line profit. Our flagship MES solution — ShopVue — is a modular, operator-friendly system enabling mid-to-enterprise-sized discrete manufacturers to better manage their people, processes, orders, and machines. ShopVue customers achieve measurable improvements in quality, cost and delivery time. CAI Software is headquartered in Rhode Island, USA. For more information, please visit www.caisoft.com.