Customer Relationship Management

Next Generation Customer Relationship Management (CRM) is a fully integrated software solution that streamlines distribution business processes, improves customer service and increases sales yielding satisfied, loyal customers and maximum revenue generation.

CRM provides efficient and accurate management of your primary business relationships with customers, prospects and vendors. Take control of business-critical processes by defining, organizing and automating when and how critical activities are performed, and provide your team with instant access to the information they need to work more productively and profitably.

Next Generation’s CRM offers:

  • Identify your customers quickly so they feel you ‘know’ who they are
  • Respond promptly to customer needs
  • Build customer loyalty and retain customers
  • Identify customer buying trends
  • Gain visibility of sales and sales person performance
  • Make informed decisions when working with customers
  • Eliminate duplicate customer calls and notices that frustrate customers
  • Organize sales and customer service by generating automatic reminders to call customers on a timely basis
  • Access to current and accurate information leaves more time to sell and support customers

Simplify sales and marketing efforts to yield efficiency

Up-sell and cross-sell products more effectively

Close sales faster as a result of responsiveness and efficiency

Next Generation CRM – Key Features

  • Next Generation CRM is packed with the capabilities you need to manage your relationships:Contact Management
  • Sales tracking
  • Email integration
  • Meeting & appointment scheduling
  • Document management
  • Notes and conversations
  • Promotions management
  • Up-sell and cross-sell tools
  • Visibility to pending customer activity
  • Quotes
  • A/R
  • Backorders
  • Shipping Issues
  • Direct access to detailed Purchasing, Inventory, Sales Order and A/R information
  • Reminders identifying scheduled activity
  • Complete chronology of conversations and events surrounding a customer

Maximize Collaboration

Next Generation’s CRM software improves efficiency by making it easy for team members from all areas of the company collaborate with full access to the most current and up-to-date customer information. As your business expands, Next Generation helps ensure that you maintain good customer relationships. The CRM software gives you the tools you need to provide exceptional  service while enhancing sales and improving cash flow.