Professional Services Overview
Time and time again, our clients tell us that they ultimately selected Ponderosa, not just because of its wealth of useful features, but because of their confidence in our team of knowledgeable and conscientious building materials consultants, data processing and IT support professionals.
The Ponderosa Team takes a unique approach to software installation planning and post-installation support—all designed to get you up and running on-time and on-budget. We have a keen understanding and a proven track record of lumber and building materials distribution technology development and implementations. We’ve built our reputation as a leader in the lumber and building materials industries by listening and responding to our clients’ changing business needs and helping them maximize their investment in the Ponderosa software.
Fast Time To Market and Optimum Business Value
We offer a range of software implementation, training and support services to get you to market faster with a fully integrated and optimized software and hardware solution and help you to reduce your total cost of operations. Our experienced, knowledgeable staff will work with you to understand your unique needs and requirements and then apply our software deployment methodologies and best practices to help you create a cost-effective and quality solution to support your strategic information needs and business processes.
Our consultants and technology professionals provide prompt, competent support and are reinforced by the experience and strength of a successful organization. Their objective is to provide you with a Ponderosa solution that helps you:
- Get a complete view of your business with a single, accurate source for all critical, up-to-the-minute business data.
- Give your business users instant access to the right information they need to do their jobs more efficiently and profitably.
- Expand your business and customers with a complete customer view across sales, distribution, and financials helps you uncover new ways to serve your customers faster and better.
- Streamline your operations by seamlessly integrating key business processes such as sales, purchasing, inventory, manufacturing and financials together out-of-the-box.
- Support your changing needs with automatic software updates and best-practice recommendations supported by robust ERP software.
Software and Hardware Site Survey
We are firm believers in getting a full and comprehensive understanding of your company’s overall needs before any recommendations are made. We’ll visit your facilities for a first-hand look at your specific business processes and perform a comprehensive survey of all issues relating to the implementation of Ponderosa at your site.
Upon the conclusion of this needs assessment, we’ll recommend a software and, optionally, a hardware solution that is consistent with the requirements of your company and gives you the most bang for your IT dollar.
Implementation Planning and Software Deployment
As the conclusion of the Site Survey, you’ll get a detailed Ponderosa Software Implement Plan. This plan will outline the agreed-upon installation schedule and provide a timeline of specific steps and milestones from project commencement to ‘go-live’.
For a successful implementation, it is important to involve users early and often in the process. By listening to the expectations of your users, you are giving them a voice to commit to the project through its entire life cycle. Structured education and training during and after implementation will reinforce standard procedures and best practices for each position within the company.
A Ponderosa Consultant will be assigned overall responsibility for the implementation of the software. This individual serves as your main point person and primary liaison with your management team throughout the implementation planning and installation process. In addition, your consultant will oversee and manage a dedicated Ponderosa installation team committed to the timely and most-effective installation of the software.
Ponderosa Consultants utilize our proven ‘customer-centric’ methodologies to ensure a successful implementation. Their goal is to configure and deploy the software to maximize your business processes and help you generate both immediate benefits and long-term productivity gains. Our team is chartered and aligned to help you:
- Maximize the value of IT investments and minimize risk
- Manage and schedule resources effectively
- Reduce redundancy
- Improve communication
- Ensure Business-IT alignment
Ponderosa data processing professionals’ sole function is to train clients in the everyday use of our software. Our trainers have an intimate understanding of all aspects of the software and possess considerable experience in addressing the day-to-day needs of end users. In-depth hands-on educational training and workshops are offered at each client’s site or at our training facility. Certain Ponderosa software modules are also available for training on a remote basis via Internet connection for your convenience.
A Ponderosa Consultant will be on-site with your team during the live cutover to the Ponderosa software. Any issues that arise can be quickly resolved before the system goes into full use.
Ponderosa’s world-class Help Desk provides a single point of contact for all services and support and significantly reduces costs at the same time. You get:
- Unsurpassed expertise in managing and optimizing help desk operations
- 24x7x365 coverage
- Problem resolution services across disparate technology platforms
- Flexible SLA-based contract options, including fixed and variable options
- Basic network administration
Utilizing specially designed service tracking software, we’re able to guarantee an appropriate response time for all service-related calls. For those clients requiring extended service beyond weekday hours, Ponderosa offers extended service hours. Our technical support organization is staffed by certified technicians who have in-depth knowledge of the product, as well as manufacturing and accounting environments.
In addition, we employ a priority/backup support system which rotates support staff through priority support, backup support, and supplementary support roles. This concept ensures your access to knowledgeable, seasoned support of Ponderosa software.
Many of our customers find that the Ponderosa solution meets the majority of their needs without customization. We realize, however, that you may have unique business conditions that create the need to customize a solution. We offer complete customization services to provide the technical expertise and development resources for the customization of your system. All customizations are fully documented and conform to strict programming standards to assure product compatibility and seamless integration.
Approximately 30 to 60 days following the system launch, it is recommended that the system be reviewed and tested again to search for previously unforeseen requirements or issues and to make sure you are getting the most from your Ponderosa software.